Liens
REST API
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curl --header "Accept: application/json" \
--user "john.doe:password" --cookie cookies.txt --cookie-jar cookies.txt \
"https://myinstance.service-now.com/api/now/v2/table/sys_user?user_name=john.doe&sysparm_fields=user_name,first_name,last_name,sys_id"
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{
"result": [
{
"first_name": "John",
"last_name": "Doe",
"sys_id": "ea2bc1b14f4212008a5ab895f110c7d1",
"user_name": "john.doe"
}
]
}
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curl --verbose --request POST \
--header "Accept: application/json" --header "Content-Type: application/json" \
--cookie cookies.txt --cookie-jar cookies.txt \
--data '{"comment":"Hello, world!"}' \
"https://myinstance.service-now.com/api/x_snc_my_work/v1/tracker/task/d7296d02c0a801670085e737da016e70/comment"
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Users
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var usersTable = new TableAPIClient<sys_user>("sys_user", instance, userName, password);
// get user
var response = usersTable.GetByQuery($"first_name={firstname}^last_name={lastname}");
if (response.IsError)
{
throw new Exception(response.ErrorMsg);
}
else
{
var user = response.Result.SingleOrDefault();
}
// create user
var user = new sys_user()
{
first_name = firstname,
last_name = lastname,
location = new ResourceLink() { value = "" }
};
var response = _usersTable.Post(user);
if (response.IsError)
{
throw new Exception(response.ErrorMsg);
}
else
{
var newlyCreatedUser = response.Result;
}
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Incidents
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var incidentsTable = new TableAPIClient<incident>("incident", instance, userName, password);
// get incident
var response = _incidentsTable.GetByQuery($"caller_id={userId}^state=1");
if (response.IsError)
{
throw new Exception(response.ErrorMsg);
}
else
{
ICollection<incident> incidents = response.Result;
}
// create incident
var incident = new incident()
{
active = true,
description = description,
short_description = shortDescription,
caller_id = new ResourceLink() { value = user.sys_id },
// leave it like it, admin user will be used
opened_by = new ResourceLink() { value = "" }
};
var response = _incidentsTable.Post(incident);
if (response.IsError)
{
throw new Exception(response.ErrorMsg);
}
else
{
var newlyCreatedIncident = response.Result;
}
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REST API Client .NET
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Pas de Post |
Package Nuget: ServiceNow.Api
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var serviceNow = new ServiceNowClient("dev00000", "admin", "password");
List<JObject> result = serviceNow.GetAllByQuery("sys_user", "user_name=admin").GetAwaiter().GetResult();
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Erreurs
Data Policy Exception: Close notes is mandatory
Incidents → Incident → Additional Actions (3 bars en haut à gauche) → Configure → Form Layout → Resolution notes
Web Site
| Notifications |
System Notification → Email → Notifications
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| REST API Explorer |
System Web Services → REST API Explorer |
doc
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Knowledge Base
Service Portal → Portals → My Portal → Search Sources → New
